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Small Business Tips & Resources

When and How to Manage Negative Reviews Online

One of the most common questions we’re asked by small business owners is, “How do I take down a negative review on Yelp?”

Find a Business Coach to Fight in Your Corner

In Adam Grant’s “Originals: How Non-Conformists Move the World” he challenges one of the biggest misconceptions about successful entrepreneurs -- that the most successful take the biggest risks. Actually, the most successful are often just putting out the largest volume of work. Think Bach, Shakespeare and Picasso -- they created thousands of pieces of work, but not all of it was particularly remarkable on its own.

Video: Why Do Your Favorite Products End in 99 Cents?

More than 60 percent of all products end with a “9”. Have you ever stopped to think why? It’s no coincidence, psychological pricing theory can help boost your sales. In this quick video, learn how major brands think about pricing and learn how you can improve your sales by following this simple small business trick:

Video: What Makes Customers Tip?

Some studies show that a smile from a restaurant server can double the tips. Why? You’re taking a moment to acknowledge the customer and make them feel important. When you work at a busy restaurant, there are many things that are out of your control, but follow these steps in our video to make your customers feel welcomed and, in return, you should see an increase in overall tips.